Our commitment to you does not end at delivery. Items may be returned or exchanged within 30 days from when they are received, no questions asked.
We want you to feel comfortable and confident when buying at Manorita.com, which is why we offer a 30-day return/exchange policy. If you are not completely satisfied with your purchase, please contact us within 30 days from the delivery date, we will process your return request.
If you would like to request an exchange, instead of a return, please contact us on firstname.lastname@example.org within 48 hours of receiving your order. Manorita will cover the back by regular mail under the following circumstances:
You received the wrong item.
The item is broken, defective, or has an incorrect engraving.
If for any reason you’re not satisfied with your purchase, please email email@example.com and we’ll provide you with further instructions on where returns should be shipped, and the amount you will be refunded. Refund amounts for returned items will be credited to you in the same currency and using the same exchange rate as your original tender. Returns must be made within 30 days of delivery.
Items must be returned with product tag still attached. Tag should not be removed until you are positive that you would like to keep your item. Special order items such as those with custom sizes and colors cannot be returned.
Items returned without authorization will not be accepted.
When returning or exchanging items, customers must contact one of our representatives for the return shipping address.
Items that are not eligible for shipping fee refunds will not have the Expedited or Express Shipping fee returned to them.
When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.